Return Policy

Return Policy - Deals Direct

At Deals Direct, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure a smooth shopping experience. Please review the details below for our return and exchange guidelines.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be in their original condition, unused, and with all tags, packaging, and accessories included.
• Certain items, such as personal care products, perishable goods, gift cards, and clearance items, are not eligible for return.

2. How to Initiate a Return

• Contact our customer support team at dealsdirect2023@gmail.com or visit your order history on our website to request a return.
• Provide your order number and reason for return.
• Once your request is approved, you will receive a return shipping label and instructions.

3. Refund Process

• Refunds are processed within 5-7 business days after we receive and inspect the returned item.
• Refunds will be credited to the original payment method.
• Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.

4. Exchanges

• If you wish to exchange an item, please initiate a return and place a new order for the desired product.

5. Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, contact us immediately at dealsdirect2023@gmail.com with photos of the issue.
• We will provide a replacement or full refund at no extra cost.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of your item.

For any further questions, please reach out to our customer support team at dealsdirect2023@gmail.com. Thank you for shopping with Deals Direct!